Returns & Replacement

Our products are food items, so we do not offer refunds, and we cannot accept returns for change of mind.

Replacement for incorrect or damaged items

If the product you receive is incorrect or damaged, we will replace it. A replacement is given only when all of these are true:

• The product is incorrect or damaged.
• You have a complete opening video: record yourself opening the sealed parcel and pack, without a break, starting before it is opened.
• The item is an unopened, unused pack. Packs that have been opened or eaten cannot be replaced.
• You submit your complaint within 2 working days of delivery.

How to submit a complaint

Email vaymorafoods@gmail.com within 2 working days of delivery with your order number, the opening video and clear photos of the product and the outer package. We will check and arrange the replacement at no extra cost.

Cancellations and NutCoins

If an order is cancelled, any NutCoins used on that order are returned to your account.